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Influential Negotiation Skills for Internal Auditors And GRC Officers

Course Purpose

What is the key differentiator between success and failure in internal audit for today?

Based on the recent Global Pulse survey for the Internal Audit profession, the top five skills sought by global recruiters include:

1. Communication skills

2. Analytical and critical thinking skills,

3. IT general skills,

4. Sound rrisk management

5. Business acumen.

Yet, the ‘soft skill’ dimension of Internal Audit capability often receives insufficient professional development focus in many Internal Audit functions across the globe.

“Internal Audit is largely a relationship and communication business requiring high levels of emotional and social intelligence to be successful” -- IIA Research Foundation Report 2011

In the 21st century and beyond, the most effective Internal Auditor of the Future will require a broad range of non-technical attributes in addition to in depth technical expertise.

A set of highly developed ‘soft skills’ will be a key differentiator between success and failure for internal audit teams and individual auditors. Auditors in today’s complex business environment:

  • Utilize communication skills in almost every situation they encounter.
  • Must be able to add value to the organization rather than just being investigators.
  • Must possess strong listening and interpersonal skills.
  • Have to be sensitive to the cross-cultural business environment when working and communicating with different types of individuals with diverse cultures and background at various levels within and outside the organization.

Therefore, internal auditors, risk managers and compliance managers need to possess excellent communication and negotiation skills in order to succeed and advance in the changing, complex international market place.

Who Should Attend this Program

This course has been specially designed for the Heads of Internal Audit, new internal auditors, audit supervisors, audit managers, risk managers, compliance managers, quality assurance managers and other professionals  who would like to strengthen their negotiation and communication skills with their Board, Audit Committee, management, peers and staff across their organisation at a local or international level.

Key Program Benefits and Points of Difference

  • Self-awareness and authenticity
  • Stakeholders role and responsibilities
  • Value based leadership
  • Business culture and behaviours
  • Highly effective and persuasive communication and influencing skills
  • Negotiation strategies
  • Dealing and managing conflicts
  • Cross-cultural communication strategies
  • Adapting to change

Learning Outcomes

  • Learn the key strategies that an Auditor needs to consider when negotiating with the key stakeholders and auditees.
  • Be aware of those positive personal qualities that are required of the Auditor
  • Acquire the skills and apply the art of building on and developing this influencing authority
  • Identify and beware of those negative personal qualities that contribute to the bad reputation attributed to some Auditors.
  • Master the skills to communicate, influence and develop win-win relationship with management, peers and staff.

Program Delivery Options and Duration 

  • Classroom based, 1 facilitator
  • 2 day course (NEW in 2015)

This course would include interactive discussions, workshop manual and  exercises and role play( where appropriate) to engage, educate and inform the delegates in an experiential way, which is proven to be the best training approach for learning that sticks and work.

The two day course is best offered for up to 10 delegates in an in-housed group workshop or 15-20 delegates in a public seminar.

Special group inhoused training packages with bonus post workshop advisory services can be customised to align with your organisation's business objectives and expected outcomes.

Savings of 30% to 50% on graoup inhoused packages are available when you book Rachael Mah for a first 1 hour compliementray strategy discussion (valued at $1000).

Contact our AusAsia Team now for your first strategy discussion by ringing us at our Melbourne HQ office +61-3-99824512 or email us at